Refund policy

X-Laser Products Return Policy

Factory-sealed X-Laser products may be returned to your dealer in accordance with their return policies. X-Laser accepts factory-sealed products for return with no restocking fee within 30 days of shipping. Used products may be returned for any reason within 30 days of purchase, assuming that they are in excellent condition, with a restocking fee of 15%. This fee is due to FDA requirements that each returned unit has to be fully reconditioned and certified to be in compliance with FDA regulations before it can be resold to another client.

LaserCube / Wicked Lasers Products Return Policy
You may return your LaserCube within 10 days of receiving it for a refund of the cost you paid less shipping and a 10% restocking fee. If you choose to return your LaserCube for an X-Laser branded product, you will receive a full credit towards your X-Laser product.

Non X-Laser Branded Products Return Policy (Avolites, Hazebase, Etherdream, Neon Captain - Radiator)
You may return your Non X-Laser Branded products within 10 days of receiving it for a refund of the cost you paid less shipping and a 10% restocking fee. If you choose to return your Non X-Laser Branded product for an X-Laser branded product, you will receive a full credit towards your X-Laser product.

International Shipments Return Policy for All Products
We do not accept returns from orders shipped outside of the US.